Administrative Support - Failed or Returned Direct Debit
Support to Chargebacks on Visa e MasterCard cards
Administrative Support - Mistaked Payments
Administrative Support - Payment Instruction Intervention
Support - Dispute and Arbitration Process
Support - Mission expenses during Dispute and Arbitration Process
Other associated expenses
The companies responsible for the payment method management (eg. SIBS, Visa, Mastercard) can install audit procedures. If the reason for which these procedures is chargeable to the Institution, namely the negligent, abusive or fraudulent usage of easypay’s platform, those costs, fines or extraordinary penalties will be charged to the institution. The Institution may also have to reimburse easypay for material or financial damages.
easycodes are payment instructions identification references inside the easypay's system.
Micro payments are payments are equal or smaller to 15€ charged through Multibanco, MBway, Visa and Mastercard Cards or SEPA Direct Debit.
Implies a subscription of our Micro Payments Service and it’s only available in accounts that exclusively accept Micro Payments.
The usage of easypay's Payment Account, implies the usage of the payments and receivements management support services.
Sending payment data to the orderer or sending confirmation of payment instruction carging to the recipiente.
Adds to the Single or Recurring payment fee when the payment orders, executed through Visa or Mastercard cards, don’t comply with the requirements of the transaction details as described in the Technical Manual.
Bank Transfers in the SEPA area. The SEPA countries are:
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Poland, Portugal, United Kingdom, Czech Republic, Romania and Sweden.
Switzerland, Monaco and San Marino
Iceland, Liechtenstein, Norway
Recurring and Frequent Payments management is the service provided by easypay in which it develops and generates, by the name of the Institution, the files with the collection instructions in the terms and periodicity agreed between the Institution and the sender properly registered in the SEPA Mandate.
By brand: Visa and Mastercard
The exclusive entity includes the acquisition and configuration of a payment entity with SIBS for the Institution's exclusive usage.
Monthly fee applicable for Exclusive Entities Management.
If the daily fee amount exceeds 5€ the daily rental fee will be exempted.
For this purpose it will be considered as reference the time in which the equipment was collected at easypay’s offices.
Manual Intervention on Payments Instructions Request for:
(i) correcting a wrongly issued reference;
(ii) Repeal administrative treatment.
In all cases when there has been open a dispute, complaint or arbitration process in which easypay has to intervene.
In all cases when easypay hase to go and attend on site in the process of dispute or complaint.
The application plans are subscription plans of the services provided by easypay in the conditions agreed for the type and profile of the Institution.