Reversals exist when there was a Split Payment and it is necessary to refund it, that is, when the Marketplace has 2 or more suppliers and after paying them the percentage that you owe them, you have to reverse and refund the total or partial amount.
Returns can only be processed when each Marketplace supplier’s portion enters the Marketplace refunds account.
The merchant must make a reversal request by sending an email to: Correio@easypay.pt with the SUBJECT – Payment Reversal – Taxpayer Number of the Payment Account that will be debited, with the following data:
- The reference/phone contact of the customer you want to refund;
- The amount, whether it is total or partial;
- The reason for the return.